DOCUMENT:Q256094  08-MAY-2002  [winnt]
TITLE   :Explorer.exe May Generate an "Access Violation" Error Message
PRODUCT :Microsoft Windows NT
PROD/VER:winnt:4.0
OPER/SYS:
KEYWORDS:kbWinNT400PreSP7Fix

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Windows NT Server version 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

An access violation may be generated in the Explorer.exe process.

CAUSE
=====

The access violation is actually generated by Ole32.dll when a 0 (zero) is
passed to a function that does not expect a 0 value.


RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to
computers that are experiencing this specific problem. This fix may receive
additional testing. Therefore, if you are not severely affected by this problem,
Microsoft recommends that you wait for the next Windows NT 4.0 service pack that
contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, visit the following Microsoft
Web site:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The typical support costs will apply to
additional support questions and issues that do not qualify for the specific
update in question.

The English version of this fix should have the following file attributes or
later:

   Date      Time                 Size    File name     Platform
   -------------------------------------------------------------
   02/23/00  06:33p               701,200 Ole32.dll     x86
   02/23/00  06:33p             1,239,312 Ole32.dll     Alpha



STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article.

Additional query words:

======================================================================
Keywords          : kbWinNT400PreSP7Fix 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : winnt:4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.