DOCUMENT:Q254481 23-OCT-2000 [iis] TITLE :Err Msg: The Page Cannot Be Displayed... PRODUCT :Internet Information Server PROD/VER:winnt:5.0 OPER/SYS: KEYWORDS:kbOSWin2000 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Services version 5.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to use the browser-based Internet Services Manager (ISM) (HTML), the following error message is displayed in the browser: The page cannot be displayed The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings. Additionally, at the bottom of the browser, the following error message is displayed: Cannot find server or DNS Error CAUSE ===== The URL (shortcut) used to open the ISM (HTML) uses the wrong port number. This can occur when a URL to the ISM (HTML) has been manually created, IIS 5.0 is subsequently removed from the computer, and then later reinstalled. After reinstallation, a new random port number is automatically assigned to the ISM (HTML), which does not match the previous port number being used by the URL. RESOLUTION ========== Use the IIS snap-in to determine the new port number of the Administration Web Site, and then change the URL in the shortcut to reflect that new port number. MORE INFORMATION ================ Example: Assume that IIS is running on the local computer, and that the URL of the ISM (HTML) is http://localhost:5838/iis.asp (port number of 5838). After IIS 5.0 is removed and reinstalled, the new port number will be a new (randomly generated) number, for example, 8955. Therefore, the new URL should be http://localhost:8955/iis.asp. (c) Microsoft Corporation 2000, All Rights Reserved. Contributions by Kevin Zollman, Microsoft Corporation. Additional query words: iis 5 HTMLA WEBADMIN ISM MMC akz ====================================================================== Keywords : kbOSWin2000 Technology : kbiisSearch kbiis500 Version : winnt:5.0 Issue type : kbprb Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.