DOCUMENT:Q253006 08-MAY-2002 [winnt] TITLE :Account Joiner Utility Hangs with Application Error Message on S PRODUCT :Microsoft Windows NT PROD/VER::2.1 OPER/SYS: KEYWORDS:kbenv kberrmsg kbtool ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Metadirectory Services 2.1, on platform(s): - the operating system: Microsoft Windows 2000 - the operating system: Microsoft Windows NT - the hardware: DEC Alpha ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to start the Account Joiner utility, it may stop responding (hang) with the following error message: An application error has occurred and an application error log is being generated. accountJoiner.e.exe Exception: access violation (0xc0000005), Address 0x1001b9b1 CAUSE ===== This error message can occur if you use brackets or parentheses in the management agent (MA) name. The Account Joiner utility considers brackets and parentheses to be illegal characters. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next version of Microsoft Metadirectory Services that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Version Size File name ----------------------------------------------------- 04/19/00 01:38p 1.0.0.1 174,592 Accountjoiner.exe 04/19/00 01:37p 1.0.0.8 539,648 Zcldap.dll WORKAROUND ========== There is no workaround for this behavior. Microsoft does not recommend renaming the MA to avoid the problem characters. STATUS ====== Microsoft has confirmed this to be a problem in in Zoomit VIA 2.1 and Microsoft Metadirectory Service 2.1. Additional query words: Zoomit Via MA zscript genlogs mms ====================================================================== Keywords : kbenv kberrmsg kbtool Technology : kbMMSSearch Version : :2.1 Hardware : x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.