DOCUMENT:Q251278 08-MAY-2002 [winnt] TITLE :User Profile Folders Are Not Deleted After Logging Off PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0,4.0 SP4,4.0 SP5 OPER/SYS: KEYWORDS:kbui kbWinNT4sp6fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 4.0, 4.0 SP4, 4.0 SP5, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== On Windows NT Server, Terminal Server Edition, when you enable the Delete Cached Profile (DeleteRoamingCache) feature and a user logs off from the Terminal Server, the profile is copied back to the central profile location and the cached copy on the terminal server box is deleted. In the process of deleting this cached copy, Terminal Server recursively removes all the folders under the user's profile folder. But, the top level folder of the user profile might not be removed. This seems as if the Delete Cached Profile setting did not work, but the empty folder does not cause any profile corruption. Userenv log indicates error 32, a sharing violation occurred. 1:USERENV: DeleteProfile: Delnode failed. Error = 32 1:USERENV: UnloadUserProfile: DeleteProfileDirectory returned false (2). Error = 32 CAUSE ===== This issue can occur if the current directory for the Winlogon process running under the user's context gets set to the user's profile folder incorrectly. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Windows NT Server version 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base: Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in Windows NT 4.0 Terminal Server. This problem was first corrected in Windows NT Server version 4.0, Terminal Server Edition Service Pack 6. Additional query words: ====================================================================== Keywords : kbui kbWinNT4sp6fix Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServ400sp4 kbNTTermServ400sp5 kbNTTermServSearch Version : winnt:4.0,4.0 SP4,4.0 SP5 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.