DOCUMENT:Q250562 16-JAN-2000 [sna] TITLE :Error: Access Violation RemoveEntryList() Function TN3270 Server PRODUCT :Microsoft SNA Server PROD/VER:WINDOWS:4.0,4.0 SP1,4.0 SP2 OPER/SYS: KEYWORDS:kbsna ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, versions 4.0, 4.0 SP1, 4.0 SP2 ------------------------------------------------------------------------------- SYMPTOMS ======== An access violation (AV) occurs in the TN3270 RemoveEntryList() function when a computer starts and the TN3270 Server Service is set to "On Server Startup" from the Services icon in Control Panel. A Dr.Watson log is generated when this access violation occurs similar to the following: Application exception occurred: App: exe\tn3servr.dbg () When: Exception number: c0000005 (access violation) function: RemoveEntryList 672258e0 8b4c2404 mov ecx,[esp+0x4] ss:0e0ce29f=???????? 672258e4 8b01 mov eax,[ecx] ds:0c8602e4=00000000 672258e6 8b4904 mov ecx,[ecx+0x4] ds:0e06ecea=???????? 672258e9 8901 mov [ecx],eax ds:0c8602e4=00000000 FAULT ->672258eb 894804 mov [eax+0x4],ecx ds:0180ea06=???????? 672258ee c20400 ret 0x4 CAUSE ===== The DMOD (SNADMOD.exe) does not always cancel a pending delayed close timer when it reuses a connection. RESOLUTION ========== To resolve this problem, upgrade to the latest service pack. STATUS ====== Microsoft has confirmed this to be a problem in SNA Server version 4.0, 4.0 SP1, and 4.0 SP2. This problem was first corrected in Microsoft SNA Server 4.0 U.S. Service Pack 3. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Additional query words: prodsna ====================================================================== Keywords : kbsna Technology : kbAudDeveloper kbSNAServSearch kbSNAServ400 kbSNAServ400SP1 kbSNAServ400SP2 Version : WINDOWS:4.0,4.0 SP1,4.0 SP2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.