DOCUMENT:Q248367 25-JUN-2000 [sms] TITLE :SMSINST: Repackager Hangs When the Package Requires A Reboot PRODUCT :Microsoft Systems Management Server PROD/VER:WINDOWS:2.0 OPER/SYS: KEYWORDS:kberrmsg kbtool kbsms200 kbsms200bug smsinst kbsms200sp2fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server Installer version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== The Systems Management Server (SMS) Installer version 2.0.91.00 included with Systems Management Server 2.0 Service Pack 1 (SP1) may generate the following error message during the Repackage process of the Installer: This program has performed an illegal operation and will be shut down. SMSINS32 caused an invalid page fault in module SMSINS32.EXE at xxxx:yyyyyyyy Note that this symptom is specific to Microsoft Windows 98/95. CAUSE ===== This problem can occur if the program being repackaged creates multiple empty folders during the repackage process, and then forces a reboot before the repackage post scan. When these conditions exist and you click Finish, the SMS Installer does not work correctly, and generates the error message listed earlier in this article. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, please see the following article in the Microsoft Knowledge Base: Q236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack WORKAROUND ========== The English-language version of this fix should have the following file attributes or later: Version Size File name Platform ------------------------------------------------ 2.0.91.08 2,838,636 Smsinstl.exe x86 2.0.91.08 3,767,901 Smsinstl.exe Alpha NOTE: Because of file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server Installer version 2.0.91.00. Additional query words: prodsms ====================================================================== Keywords : kberrmsg kbtool kbsms200 kbsms200bug smsinst kbsms200sp2fix Technology : kbSMSSearch kbSMSI200 Version : WINDOWS:2.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.