DOCUMENT:Q248353 24-OCT-2000 [winnt] TITLE :BUG: System Boot Sits at the Blue Blank Screen for ~90 Seconds PRODUCT :Microsoft Windows NT PROD/VER:WINDOWS: OPER/SYS: KEYWORDS:kbKernBase kbOSWin2000 kbService kbDSupport kbGrpDSKernBase ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows 2000 Advanced Server - Microsoft Windows 2000 Server - Microsoft Windows 2000 Professional ------------------------------------------------------------------------------- SYMPTOMS ======== You have installed an auto-started service configured for a non-localsystem account. When the system is starting, the system pauses at the blank blue screen for ~90 seconds and then the logon prompt appears. RESOLUTION ========== Add the NWCWorkstation service as a dependency to your non-localsystem service. STATUS ====== Microsoft has confirmed this to be a bug in the Microsoft products listed at the beginning of this article. MORE INFORMATION ================ Steps to Reproduce Behavior --------------------------- 1. Client Services for Netware (CSNW) is installed and the NWCWorkstation service isn't configured to run in a group (default for CSNW). 2. Another auto-start service is installed that runs in a non-LocalSystem account. 3. The Auto-start service from step 2 comes before NWCWorkstation service alphabetically in the registry: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Services or it belongs to a service load order group. (Services that belong to a load order group always start before a service that doesn't belong to a load order group.) 4. Restart the computer. Additional query words: ====================================================================== Keywords : kbKernBase kbOSWin2000 kbService kbDSupport kbGrpDSKernBase Technology : kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbWinAdvServSearch Version : WINDOWS: Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.