DOCUMENT:Q246805 08-AUG-2001 [winnt] TITLE :Rasctrs.dll Error Message Appears with RAS on Windows NT 4.0 SP4 PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to use Remote Access Service (RAS) and Dial-Up Networking (DUN) to connect to a server from a computer running Microsoft Windows NT Server 4.0 Service Pack 4, you may not be able to establish the connection and you may receive an error message about the Rasctrs.dll file. Also, Event Viewer may record the following information: Event 2001 Source: rasctrs Type: Error Description: Load of Rasctrs.dll failed. Make sure the DLL file is in the PATH. WIN32 Error number is returned in the data. Data: 0000: 000003eb (in words) Event 1008 Source: perflib Type: Error Description: The Open Procedure for service 'Remote Access' in DLL ''Rasctrs.dll'' failed. Performance data for this service will not be available. Status code returned is DWORD 0. Data: 0000: 000003eb (in words) CAUSE ===== This behavior can occur if you install RAS on a computer that already has Service Pack 4 (SP4) installed but do not then reapply SP4 or apply the latest service pack before you restart the computer. RESOLUTION ========== To resolve this behavior, follow these steps: 1. Remove RAS. 2. Restart the computer. 3. Reinstall RAS. 4. Reapply SP4, or apply the latest service pack. 5. Restart the computer. Additional query words: remote ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : winnt:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.