DOCUMENT:Q245194 08-AUG-2001 [winnt] TITLE :DHCP and WINS Do Not Start with Command AntiVirus Version 4.54. PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS:kb3rdparty kbnetwork ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use Command AntiVirus version 4.54 by Command Software Systems, Inc. on a server running Microsoft Windows NT Server 4.0, the Windows Internet Naming Service (WINS) and Dynamic Host Configuration Protocol (DHCP) services may not start. Event Viewer may record events 1014, 1004, 1008, 1018, 4318, and 7023. CAUSE ===== This behavior can occur if you include .mdb files in a virus scan. Because of the length of time the scan requires, WINS and DHCP do not correctly initialize in Windows. RESOLUTION ========== To work around this behavior, Command Software Systems recommends that you remove .mdb files from the Command AntiVirus 'Files to Include' list, and then restart the server. For information about how to modify the Command AntiVirus 'Files to Include' list, please consult the program's documentation or manufacturer. NOTE: Microsoft has not tested this workaround recommended by Command Software Systems, Inc. and therefore does not guarantee its results. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: service ====================================================================== Keywords : kb3rdparty kbnetwork Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : winnt:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.