DOCUMENT:Q245101  06-AUG-2002  [sms]
TITLE   :SMS: LSM Is Case Sensitive When Comparing Domain Names
PRODUCT :Microsoft Systems Management Server
PROD/VER:winnt:2.0
OPER/SYS:
KEYWORDS:kbsms200bug kbsms200fix kbsms200sp2fix

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The information in this article applies to:

 - Microsoft Systems Management Server version 2.0 
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SYMPTOMS
========

Logon Server Manager uses a case-sensitive string comparison to detect if a
domain is still active. It first builds a list of domain configuration files by
using the domain names from the Ntlogon.pcf file, and then later checks this
list against a list in the registry to detect any missing domains.

If the domain name in the .pcf file is not the same case as the domain name
stored in the registry, the check is unsuccessful and the service marks the
domain as DEINSTALL_PENDING. This can cause sites managing that domain to
repeatedly add and remove the logon files and folders from the logon points.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Systems Management
Server version 2.0. For additional information, click the following article
number to view the article in the Microsoft Knowledge Base:

   Q236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack



STATUS
======

Microsoft has confirmed this to be a problem in Systems Management Server
version 2.0. This problem was first corrected in Systems Management Server
version 2.0 Service Pack 2.

MORE INFORMATION
================

To install the update, use the appropriate method.

Method 1: Using the Update Installer
------------------------------------

NOTE: This method is only for I386-based computers.

1. Copy the update folder structure to a share on your network. Q245101.exe is a
   Microsoft Windows Installer file that updates specific files on your site
   server.

2. Log on to your site server using an account with administrative privileges.

3. On the site server, close the Systems Management Server Administrator
   console.

4. Run Q245101.exe and follow the directions in the wizard. You can run the file
   in Quiet mode using the /s switch.

Method 2: Manual Installation
-----------------------------

1. Close the Systems Management Server Administrator console and stop the
   Systems Management Server Site Component Manager and Systems Management
   Server Executive services.

2. Replace the Nt_logon.dll file in the
   <sms_root_directory>\Bin\<platform> folder with the version
   obtained from the update.

3. Replace the Ntlg_rem.exe file in the
   <sms_root_directory>\Bin\<platform> folder with the version
   obtained from the update.

4. Restart the Systems Management Server Site Component Manager and Systems
   Management Server Executive services.


Additional query words: prodsms deinstall fail fails lsm

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Keywords          : kbsms200bug kbsms200fix kbsms200sp2fix 
Technology        : kbSMSSearch kbSMS200
Version           : winnt:2.0
Issue type        : kbbug
Solution Type     : kbfix

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Copyright Microsoft Corporation 2002.