DOCUMENT:Q242509  08-MAY-2002  [winnt]
TITLE   :InitiateSystemShutdown() Call May Not Shut Down the Computer
PRODUCT :Microsoft Windows NT
PROD/VER:winnt:4.0
OPER/SYS:
KEYWORDS:kbWinNT400PreSP7Fix

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The information in this article applies to:

 - Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

The InitiateSystemShutdown function creates a shutdown message window that warns
you to close all programs and log off. The message box has a timer that counts
down to zero. If you do log off before the timer expires, the message window
stays on the screen, usually behind the logon prompt. If you log on before the
timer expires, the computer shuts down as expected. If you wait for the timer to
expire before logging on, the window simply disappears and you can log on and
continue with a normal session. This behavior is inconsistent with the
documentation, which states that the computer will immediately shut down or
reboot when you log off.

CAUSE
=====

This behavior is caused by a problem in Winlogon.exe.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English-language version of this fix should have the following file
attributes or later:

   Date      Time                 Size    File name     Platform
   -------------------------------------------------------------
   09/24/99  04:00p               192,272 Winlogon.exe  Intel
   09/24/99  03:59p               274,704 Winlogon.exe  Alpha  



STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.


Additional query words: api

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Keywords          : kbWinNT400PreSP7Fix 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : winnt:4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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