DOCUMENT:Q242421  06-AUG-2002  [sms]
TITLE   :SMS: Offer Summarizer May Process .sum Files Out of Order
PRODUCT :Microsoft Systems Management Server
PROD/VER:winnt:2.0,2.0 SP1
OPER/SYS:
KEYWORDS:kbsms200bug kbsms200fix kbsms200sp2fix

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The information in this article applies to:

 - Microsoft Systems Management Server versions 2.0, 2.0 SP1 
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SYMPTOMS
========

When a backlog of .sum files occurs in the Inboxes\OfferSum.box folder, Offer
Summarizer does not necessarily process the oldest .sum file before any of the
others. This results in a situation in which the summary counts do not match the
detailed status messages.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Systems Management
Server version 2.0. For additional information, click the following article
number to view the article in the Microsoft Knowledge Base:

   Q236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack



STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article. This problem was first corrected in
Systems Management Server version 2.0 Service Pack 2.

MORE INFORMATION
================

To install the hotfix, follow these steps on your Systems Management Server
(SMS) site servers:

1. Stop the SMS Executive, SMS Site Component Manager, SMS SQL Monitor, and Win
   Management services.

2. Replace the Basesvr.dll file in the <SMS_root>\Bin\<Platform>
   folder with the file obtained from the hotfix.

3. Restart the services you stopped in step 1.

Additional query words: prodsms

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Keywords          : kbsms200bug kbsms200fix kbsms200sp2fix 
Technology        : kbSMSSearch kbSMS200 kbSMS200SP1
Version           : winnt:2.0,2.0 SP1
Issue type        : kbbug
Solution Type     : kbfix

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