DOCUMENT:Q242126  10-AUG-2001  [winnt]
TITLE   :Cannot Delete Print Job and Printer
PRODUCT :Microsoft Windows NT
PROD/VER:winnt:4.0
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

If you delete a print job that has stopped responding in the print queue, the
status of the print job may change to 'Deleting', but the print job stays in the
print queue. Also, you are unable to delete the printer where the print job was
sent.

CAUSE
=====

This behavior can occur if the print job is stuck in the spooler.

RESOLUTION
==========

To resolve this issue, restart the Spooler service. To do this, follow these
steps:

1. Close the Printers folder.

2. To stop the Spooler service, type the following command at the command
   prompt, and then press ENTER:

   NET STOP SPOOLER

3. To start the Spooler service again, type the following command at the command
   prompt, and then press ENTER:

   NET START SPOOLER

Additional query words:

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Keywords          :  
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : winnt:4.0
Issue type        : kbprb

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