DOCUMENT:Q242118 11-JUN-2002 [winnt] TITLE :Connection Issues with Seagate Backup Exec Version 7.0 Build 719 PRODUCT :Microsoft Windows NT PROD/VER::4.0 OPER/SYS: KEYWORDS:kb3rdparty kbenv kberrmsg kbui ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 ------------------------------------------------------------------------------- IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base: Q256986 Description of the Microsoft Windows Registry SYMPTOMS ======== When you use the Messenger service after upgrading to Seagate Backup Exec version 7.0 (build 719, shipped in March 1998), you may experience one or more of the following symptoms: - Your remote connections may be disconnected. - You may receive a message that prompts you to re-establish your remote connections. - Your computer may stop responding (hang). CAUSE ===== This behavior can occur because of a problem in Seagate Backup Exec version 7.0, build 719, that was corrected in Seagate Backup Exec version 7.0, build 719.2, released in April 1998. When you install this specific build, the installation process deletes the MaxRequestThreads=16 value data from the registry. RESOLUTION ========== WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. To resolve this issue, upgrade to Seagate Backup Exec version 7.0, build 719.2 or later, or contact VERITAS Software (merged with Seagate Software NSMG in May 1999) to inquire about the availability of a fix for this issue: http://www.veritas.com/us/ (http://www.veritas.com/us/) The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. To work around this issue, use Registry Editor to add the MaxRequestThreads=16 value data to the Windows value in the following registry key: NOTE: If there is other information in the Value Data box, type a space at the end of the text, and then type "MaxRequestThreads=16" (without the quotation marks). HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\Subsystems\ MORE INFORMATION ================ The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: kb3rdparty ====================================================================== Keywords : kb3rdparty kbenv kberrmsg kbui Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : :4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.