DOCUMENT:Q241346  06-AUG-2002  [winnt]
TITLE   :Compaq Array Configuration Tool May Not Work on Terminal Server
PRODUCT :Microsoft Windows NT
PROD/VER:winnt:4.0
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Windows NT Server version 4.0, Terminal Server Edition 
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SYMPTOMS
========

When you are configuring devices on a Fibre Array controller with the Compaq
Array Configuration utility, you may receive the following error message:

   An internal communications error has occurred when attempting to lock the
   Compaq Fibre Array Controller in the Fibre Array <YYYYYYYYYYYYYYYYYYY>.
   You will not be able to configure this controller until the problem is
   corrected.

CAUSE
=====

The Compaq Fibre Array system driver creates a symbolic name to be used by the
configuration utility. Windows Terminal Server incorrectly truncates the
symbolic name.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows NT Server
version 4.0, Terminal Server Edition. For additional information, click the
following article number to view the article in the Microsoft Knowledge Base:

   Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


STATUS
======

Microsoft has confirmed that this is a problem in the Microsoft products that
are listed at the beginning of this article. This problem was first corrected in
Windows NT Server version 4.0, Terminal Server Edition Service Pack 6.

Additional query words:

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Keywords          :  
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServSearch
Version           : winnt:4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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