DOCUMENT:Q241150 15-OCT-1999 [winnt] TITLE :TPU: Err Msg: Unable to Register All Files That Were Installed PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.5 OPER/SYS: KEYWORDS:kberrmsg kbsetup ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft BackOffice Server 4.5 ------------------------------------------------------------------------------- SYMPTOMS ======== During the installation of Team Productivity Update (TPU), you may receive the following error message: Unable to register all files that were installed. Please review any documentation accompanying your setup for more information on why setup may not be working properly. You might also try closing any open applications and run setup again. You may also see the following error message in the Results window when the wizard finishes: Unable to register all files that were installed. CAUSE ===== This error message can occur if the Manages.dll file does not exist or cannot be found, or if the currently logged-on user does not have permissions to access the file. This file is used by the TPU installation wizard to self-register the TPU dynamic-link libraries (DLLs) needed to complete the installation. RESOLUTION ========== The Manages.dll file is installed during the installation of the BackOffice Server 4.5 components in the following folder: %SystemRoot%\Program Files\Microsoft BackOffice\Admin To reinstall TPU, manually uninstall the installed components and then run Setup again: 1. Remove the TPUWeb virtual directory from the default Web site. 2. Uninstall Microsoft Outlook 2000 Team Folders Wizard by using the Add/Remove Programs tool in Control Panel. 3. Delete the TPUWeb, TeamDocs, and TeamFolders folders in the %SystemRoot%\Inetpub\Wwwroot folder. 4. Delete the %SystemRoot%\Public folder. This removes the TPU client share. 5. Start SQL Enterprise Manager and delete the MSTWS and TFConfig databases. 6. Delete the new public folder in the location specified during Setup. 7. Run TPU Setup again. Additional query words: ====================================================================== Keywords : kberrmsg kbsetup Technology : kbAudDeveloper kbBackOfficeSearch kbBackOfficeServ450 Version : winnt:4.5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.