DOCUMENT:Q240250 06-AUG-2002 [sms] TITLE :Migration from SMS 1.2 to 2.0 Uninstalls LANDesk Files PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0 OPER/SYS: KEYWORDS:kbsms200 kbsms200bug kbUpgrade kbsms200sp2fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When upgrading from a Systems Management Server (SMS) 1.2 client with Intel LANDesk installed to a SMS 2.0 client, the migration process may delete the following LANDesk files, rendering LANDesk inoperable: - Kbstuff.sys - Rchelp.sys - Idisntkm.dll - Idis_nt.dll RESOLUTION ========== To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: Q236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. This problem was first corrected in Systems Management Server version 2.0 Service Pack 2. MORE INFORMATION ================ To install the hotfix, perform the following steps at the Systems Management Server Site Server. 1. Stop the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services. 2. Replace the Clicore.exe file in the \Inboxes\Clicomp.src\Base\ directory with the version obtained from the hotfix. 3. Replace the Compver.ini file in the \Inboxes\Clicomp.src\Base directory with the version obtained from the hotfix. 4. Restart the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services. When the Clicore.exe files have been updated in the following directories on the CAPs and Logon Points, the client upgrades may be started. CAP_\clicomp.box\base\\ SMSLOGON\.bin\ Additional query words: prodsms RC remote control ====================================================================== Keywords : kbsms200 kbsms200bug kbUpgrade kbsms200sp2fix Technology : kbSMSSearch kbSMS200 Version : winnt:2.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.