DOCUMENT:Q237424 08-MAY-2002 [winnt] TITLE :Error Message on a Blue Screen When Using Bookman Old Style Font PRODUCT :Microsoft Windows NT PROD/VER::2000,4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4,4.0 SP5 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4, 4.0 SP5 - Microsoft Windows NT Server, Enterprise Edition versions 4.0, 4.0 SP4, 4.0 SP5 - Microsoft Windows NT Workstation versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4, 4.0 SP5 - Microsoft Windows 2000 Server ------------------------------------------------------------------------------- SYMPTOMS ======== When you are using the Bookman Old Style font, you may receive a stop error message on a blue screen that is similar to one of the following: - STOP 0x0000001E (0xc0000005, 0xfccc6add, 0x00000001, 0x013b8020) NOTE: The second and fourth parameters may vary depending on the system configuration, but the second parameter is always within Vga.dll. - STOP 0x00000050 (0xca8971d0, 0x00000001, 0x0000000, 0x00000000) NOTE: The parameters may vary depending on the system configuration. CAUSE ===== This problem can occur when the video driver attempts to process a glyph with a negative "x" position written to a particular screen position. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English-language version of this fix should have the following file attributes or later: Date Time Size File name Platform ------------------------------------------------------------ 8/18/99 4:53p 161,020 Bookosi.ttf x86 8/18/99 4:53p 161,020 Bookosi.ttf Alpha STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION ================ Both the "stop 0x1E" error message and the "stop 0x50" error message have been received when processing a glyph of the letter M in the Bookman Old Style italic font. The "stop 0x1E" error message is commonly received on a Windows NT Server-based or a Windows NT Workstation-based computer. The "stop 0x50" error message is commonly received on a Windows NT Terminal Server-based computer. It occurs in the Win32k.sys file rather than the Vga.dll file because remote sessions do not use the server's video driver. Additional query words: 0xa ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbwin2000Serv kbWinNTW400sp5 kbWinNTW400sp3 kbWinNTW400sp1 kbWinNTSsearch kbWinNTSEnt400sp4 kbWinNTS400sp4 kbWinNTS400sp2 kbWinNTS400search kbwin2000ServSearch kbWinNTW400 kbWinNT400search kbWinNTW400sp4 kbWinNTW400sp2 kbWinNTSEntSearch kbWinNTSEnt400sp5 kbWinNTSEnt400 kbWinNTS400sp5 kbWinNTS400sp3 kbWinNTS400sp1 kbWinNTS400 kbwin2000Search Version : :2000,4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4,4.0 SP5 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.