DOCUMENT:Q236913 08-MAY-2002 [sms] TITLE :Err Msg: Couldn't Open ISV MIF: PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.2 OPER/SYS: KEYWORDS:kberrmsg kbnetwork kbsms120 kbsms120bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== When you collect ISV MIF files using the Systems Management Server Inventory Agent (Inv32cli.exe or Invwin32.exe), you may receive the following error message: Couldn't Open ISV MIF: CAUSE ===== This issue can occur if the ISV MIF file listed in the error message is already open by another inventory agent. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Size File name Platform ---------------------------------------------------- 6/28/99 8:21pm 283,104 Inv32cli.exe x86 6/28/99 8:21pm 296,368 Invwin32.exe x86 6/28/99 8:22pm 866,576 Inv32cli.exe Alpha 6/28/99 8:23pm 883,472 Invwin32.exe Alpha STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. MORE INFORMATION ================ To install the hotfix, perform the following steps on the Systems Management Server site server: 1. Replace the Inv32cli.exe file in the \Site.srv\Maincfg.box\Client.src\.bin folder with the version included in the hotfix. 2. Replace the Invwin32.exe file in the \Site.srv\Maincfg.box\Client.src\.bin folder with the version included in the hotfix. 3. Replace the Invwin32.exe file in the \Site.srv\.bin folder with the version included in the hotfix. 4. Maintenance Manager replicates the updated files to the Systems Management Server logon servers on its next work cycle. To update the clients, either manually run the Upgrade.bat file on each client or follow the instructions in the following article in the Microsoft Knowledge Base: Q166771 SMS: How to Force Site-Wide Client Updates 5. You need to reset the site for Invwin32.exe (SMS_INVENTORY_AGENT_NT) to be copied to all servers managed by the Site Configuration Manager. Additional query words: prodsms inventory isv mif ====================================================================== Keywords : kberrmsg kbnetwork kbsms120 kbsms120bug Technology : kbSMSSearch kbSMS120 Version : winnt:1.2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.