DOCUMENT:Q235590 10-AUG-2001 [winnt] TITLE :Err Msg: "STOP 0x0000000A" When You Install SP4 on Alpha Server PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0,4.0 SP4 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 4.0, 4.0 SP4 ------------------------------------------------------------------------------- SYMPTOMS ======== When you install Windows NT Server 4.0 Service Pack 4 (SP4) on an Alpha computer with a Symbios SCSI adapter, the computer may crash and you may receive the following error message on a blue screen: STOP 0000000a : 00000024 00000004 00000000 80668c70 IRQL_NOT_LESS_OR_EQUAL NOTE: The parameters in the error message may vary, depending on your system configuration. CAUSE ===== This behavior occurs because the Symc810.sys driver for Alpha computers included in SP4 is an outdated Original Equipment Manufacturer (OEM) provided driver. RESOLUTION ========== To resolve this issue, download the updated driver from the following Symbios FTP site: ftp://ftp.symbios.com/pub/symchips/scsi/drivers/Windows_Drivers/WindowsNT/ALPHA/Driver/SYM8XX The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. The installation instructions are in a 8xxnt.txt file included in the new driver (Ntalpha.zip or Ntalpha.exe format). MORE INFORMATION ================ The driver included in SP4 has the following date and version: Symc810.sys Thu Aug 06 16:01:24 1998 version FLINT-4.04.01a The updated driver available on the Symbios FTP site has the following date and version: Symc8xx.sys Mon Mar 29 13:48:37 1999 version FLINT-4.12.00 (NT 4.0) Additional query words: ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400sp4 kbWinNTS400search kbWinNTS400 Version : winnt:4.0,4.0 SP4 Hardware : ALPHA Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.