DOCUMENT:Q231782 10-MAY-2000 [sms] TITLE :SMS: Smsmon32 and/or Odpwin9x May Cause Windows 95/98 to Hang PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0,2.0 SP1 OPER/SYS: KEYWORDS:kbenv kbClient kbConfig kbsms200 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1 ------------------------------------------------------------------------------- SYMPTOMS ======== When a Microsoft Windows 95-based or Microsoft Windows 98-based computer running the Systems Management Server (SMS) 2.0 client is running the client software distribution agents, SMS Available Programs Monitor (Smsmon32.exe) and/or SMS Offer Data Provider (Odpwin9x components) may cause the client computer to stop responding (hang). CAUSE ===== This behavior occurs because the Netapi.dll network redirector file is out-of-date or is not located in the %WinDir%\System folder. WORKAROUND ========== If the Netapi.dll file is not in the %WinDir%\System folder, copy the file to that folder and restart the computer. The Netapi.dll files with the following date stamps are confirmed to cause this behavior: Netapi.dll 2,432 bytes 03/14/96 Netapi.dll 2,432 bytes 08/16/96 The following versions of the Netapi.dll file resolve this behavior: Netapi.dll 106,960 bytes 08/24/96 version 4.00.950 Netapi.dll 106,704 bytes 11/25/99 version 4.10.1998 NOTE: Later versions of this file may also resolve the problem. MORE INFORMATION ================ This problem can also occur because of a version of the Netapi.dll file that is included with some versions of the Banyan Vines redirector for Windows 95. Additional query words: prodsms hung freeze lock up win95 win98 ====================================================================== Keywords : kbenv kbClient kbConfig kbsms200 Technology : kbSMSSearch kbSMS200 kbSMS200SP1 Version : winnt:2.0,2.0 SP1 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.