DOCUMENT:Q231227 06-AUG-2002 [sms] TITLE :SMS: Credentials Request Does Not Succeed PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0 OPER/SYS: KEYWORDS:kbsms200 kbsms200bug kbsms200sp2fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to use the Remote Control feature on a properly installed client, you may be prompted to provide credentials despite being on the Permitted Viewers list. When this behavior occurs, you cannot start the Remote Control session no matter what credentials you provide. CAUSE ===== This behavior is caused by improper handling of the Permitted Viewers list by the client agent. This behavior occurs only on sites with a large Permitted Viewers list (specifically a list that is larger than 512 bytes). RESOLUTION ========== To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: Q236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack WORKAROUND ========== To work around this behavior, remove unnecessary entries from the Permitted Viewers list so that the total number of characters in the list is less than 512 characters: 1. In the SMS Administrator console, expand the Site Hierarchy entry, and then expand the - entry. 2. Expand the Site Settings entry, and then click Client Agents. 3. Right-click Remote Control Client Agent, and then click Properties. 4. Click the Security tab, and then click a permitted viewer in the Permitted Viewers list. To remove the selected name, click Delete. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. This problem was first corrected in Systems Management Server version 2.0 Service Pack 2. MORE INFORMATION ================ When you calculate the size of the Permitted Viewers list, include a null character at the beginning and end of each entry, as well as one additional character between each entry. Additional query words: prodsms ====================================================================== Keywords : kbsms200 kbsms200bug kbsms200sp2fix Technology : kbSMSSearch kbSMS200 Version : winnt:2.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.