DOCUMENT:Q231206 23-OCT-2000 [sms] TITLE :SMS: Problems Installing Netmon When Dialog Box Is Open PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0 OPER/SYS: KEYWORDS:kbsetup kbtool kbsms200 kbsms200bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you install the full version of the Network Monitor tool on a Microsoft Windows 2000-based computer, the Network Monitor driver is not added to Local Area Connection properties. Note that this problem does not occur unless you install the full version of the Network Monitor tool. CAUSE ===== This problem can occur if a Local Area Connection Properties dialog box is open when you install the Network Monitor tool. The Network Monitor installation program cannot automatically add the Network Monitor driver if this dialog box is open. WORKAROUND ========== To work around this problem, use either of the following methods: Method 1 -------- Verify that there are no Local Area Connection Properties dialog boxes open before you install Network Monitor. Method 2 -------- Install the Network Monitor driver again from the Local Area Connection Properties dialog box. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. Additional query words: netmon ====================================================================== Keywords : kbsetup kbtool kbsms200 kbsms200bug Technology : kbSMSSearch kbSMS200 Version : winnt:2.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.