DOCUMENT:Q229462 08-MAY-2002 [winnt] TITLE :SystemSoft HotSwap Test Causes Problems with CardBus Adapter PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 SP4 OPER/SYS: KEYWORDS:kb3rdparty kbhw kbWinNT400sp5fix kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 SP4 - Microsoft Windows NT Server version 4.0 SP4 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use the SystemSoft software to perform a HotSwap test with a CardBus network adapter in a computer running Microsoft Windows NT 4.0 Service Pack 4, the computer may become unstable and may ultimately stop responding (hang). This problem occurs with various CardBus network adapters, and does not occur with Service Pack 3 for Windows NT 4.0. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Windows NT 4.0. For additional information, please see the following article in the Microsoft Knowledge Base: Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows NT 4.0 Service Pack 5. MORE INFORMATION ================ To run the HotSwap test, start the SystemSoft CardWizard, click Wizard, and then run the HotSwap test. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: PCMCIA crash ====================================================================== Keywords : kb3rdparty kbhw kbWinNT400sp5fix kbHardware Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTW400sp4 kbWinNTSsearch kbWinNTS400sp4 kbWinNTS400search Version : winnt:4.0 SP4 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.