DOCUMENT:Q229091 15-MAR-2002 [sms] TITLE :SMS: Remote Administrator Gets "Connection Failed" Error PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 OPER/SYS: KEYWORDS:kbsms200 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When trying to remotely connect to a Systems Management Site Server that is fully functional from other machines with equivalent permissions in the same domain, you may immediately receive the following error message: Connection Failed CAUSE ===== Further investigation shows that using the \system32\wbem\wbemtest.exe utility to connect the Site Server's repository at \\\root\default with correct permissions can give the following error message: The RPC server is unavailable This is caused when the Remote Procedure Call (RPC) service is not installed and started. Verify this by going to Control Panel, clicking Network and selecting the Services tab. If installed, the RPC Configuration service is listed, otherwise it can be added from the dialog box by the clicking the Add button. WORKAROUND ========== Make sure that the Remote Procedure Call (RPC) Service is installed and functional. Removing and reinstalling the TCP/IP protocol also reinstalls this service. If the issue continues to occur, you may be able to resolve the issue by importing the RPC key from a computer on which this problem does not occur. For additional information about how to do this, click the article number below to view the article in the Microsoft Knowledge Base: Q249828 Unable to Log on to Domain After Applying SP4 or Later Additional query words: prodsms sms20 RPC ====================================================================== Keywords : kbsms200 Technology : kbSMSSearch kbSMS200 Version : :2.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.