DOCUMENT:Q227761 10-AUG-2001 [winnt] TITLE :Unable to Install Service Pack 4 from Distributed File System PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 SP4 OPER/SYS: KEYWORDS:kberrmsg kbsetup kbui ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 SP4 - Microsoft Windows NT Workstation version 4.0 SP4 ------------------------------------------------------------------------------- SYMPTOMS ======== When Setup restarts your computer during an installation of Windows NT Service Pack 4 (SP4) from a Distributed file system (DFS) share, you may receive one or more of the following error messages: - Cannot find the file 'regsvr32.exe' (or one of its components). Make sure the path and filename are correct and that all required libraries are available. - Cannot find the file 'pstores..exe' (or one of its components). Make sure the path and filename are correct and that all required libraries are available CAUSE ===== This problem can occur beause after the first logon after installing SP4, Windows NT tries to run information stored in the registry's Runonce key. Several files referred to in this key have not been copied to the destination computer during SP4 installation, and this generates the error messages listed earlier in this article. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION ================ When you install SP4 from a DFS share, several hundred files do not get copied to the destination computer. Additional query words: 4.00 ====================================================================== Keywords : kberrmsg kbsetup kbui Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTW400sp4 kbWinNTSsearch kbWinNTS400sp4 kbWinNTS400search Version : winnt:4.0 SP4 Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.