DOCUMENT:Q226808 15-NOV-2000 [sms] TITLE :SMS: Remote Control of Client in MS-DOS Full Screen Mode Fails PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 OPER/SYS: KEYWORDS:kbsms200 kbsms200bug kbHelpDesk ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== If you attempt to run a remote control session with a client that has the MS-DOS window open in full screen, the attempt may be unsuccessful. In some cases, the remote control window closes. In other cases, the remote control window stops responding (hangs) and remains dimmed. WORKAROUND ========== To work around this behavior, do not use full-screen MS-DOS mode on the client during a remote control session. STATUS ====== Microsoft is researching this problem and will post more information here in the Microsoft Knowledge Base when it becomes available. Additional query words: prodsms ====================================================================== Keywords : kbsms200 kbsms200bug kbHelpDesk Technology : kbSMSSearch kbSMS200 Version : :2.0 Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.