DOCUMENT:Q226806 27-OCT-2000 [sms] TITLE :SMS: Windows 3.11 Client Shows Incorrect Remote Control Status PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0 OPER/SYS: KEYWORDS:kbsms200 kbsms200bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SYMPTOMS ======== The high-security indicator on a Microsoft Windows 3.11 Systems Management Server (SMS) 2.0 client may indicate that it is being remote controlled even when it is not. CAUSE ===== During remote control of a Windows 3.11 client, if the client's network connectivity is lost, the high-security indicator may remain red, indicating that the client is still being remote controlled. WORKAROUND ========== To work around this behavior, re-establish the network connection and remote control session. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server 2.0. Additional query words: prodsms ====================================================================== Keywords : kbsms200 kbsms200bug Technology : kbSMSSearch kbSMS200 Version : winnt:2.0 Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.