DOCUMENT:Q225279 25-APR-1999 [iis] TITLE :Unable to Start Internet Services Manager (HTML) Tool PRODUCT :Internet Information Server PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS:kbenv kberrmsg kbtool kbui ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Server 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to open the Internet Services Manager (HTML), you may receive an error message stating that the page cannot be displayed. CAUSE ===== This issue can occur after you edit the bandwidth throttling with the Internet Services Manager (HTML) tool by clicking to select the Enable Bandwidth Throttling check box, leaving the "Maximum network use" box blank, and then clicking OK. RESOLUTION ========== To resolve this issue, reset bandwidth throttling to the default setting: 1. Start Internet Services Manager (Microsoft Management Console). 2. Double-click Internet Information Server, and then click the appropriate server name. 3. On the Action menu, click Properties. 4. Type "1024" (without the quotation marks) in the "Maximum network use" box, and then click Apply. 5. Click to clear the Enable Bandwidth Throttling check box, and then click Apply. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION ================ Internet Services Manager (HTML) does not check the "Maximum network use" box for a value between 1 and 32,768 when the box is left blank. These values are checked when editing this option either by individual Web site (in the ISM-HTML), or by server and Web site in the Internet Services Manager (Microsoft Management Console). Additional query words: smallbiz ====================================================================== Keywords : kbenv kberrmsg kbtool kbui Technology : kbiisSearch kbiis400 Version : winnt:4.0 Issue type : kbprb Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.