DOCUMENT:Q224964 10-AUG-2001 [winnt] TITLE :SP4 Server Hangs with St. Bernard OFM and McAfee NetShield PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0,4.0 SP4 OPER/SYS: KEYWORDS:kb3rdparty ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 4.0, 4.0 SP4 ------------------------------------------------------------------------------- SYMPTOMS ======== When you use Windows NT 4.0 Service Pack 4 with St. Bernard Open File Manager (OFM) and McAfee NetShield, your computer may stop responding (hang). CAUSE ===== This behavior occurs because there are compatibility issues between St. Bernard OFM System Component and McAfee NetShield 4.0.3. RESOLUTION ========== To work around this issue, use the appropriate method: - Uninstall McAfee NetShield and St. Bernard OFM. - Refer to the St. Bernard Web site for updated information about this issue at: http://stbernard.com/techbulletin.html The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: ====================================================================== Keywords : kb3rdparty Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400sp4 kbWinNTS400search kbWinNTS400 Version : winnt:4.0,4.0 SP4 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.