DOCUMENT:Q224812  08-MAY-2002  [winnt]
TITLE   :Some Keys May Not Work if Canadian Stnd Keyboard Layout Selected
PRODUCT :Microsoft Windows NT
PROD/VER:winnt:4.0 SP4
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Windows NT Workstation version 4.0 SP4 
 - Microsoft Windows NT Server version 4.0 SP4 
 - Microsoft Windows NT Server, Enterprise Edition version 4.0 SP4 
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SYMPTOMS
========

After you add the French Canadian input locale and select the Canadian Standard
keyboard layout, the SPACEBAR, BACKSPACE, and ENTER keys do not work. One or
more of these keys may appear to work intermittently for some programs.

You can add the French Canadian input locale by clicking Add in the Control Panel
Keyboard tool. You can choose the Canadian Standard keyboard layout by clicking
Property on the Input Locales tab with the French Canadian input locale
selected.

CAUSE
=====

The problem occurs because of a problem in the Kbdcan.dll file.


RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Windows NT 4.0 service pack 4 that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

   Date      Time     Size     File name   Platform
   ------------------------------------------------
   03/31/99  12:39p   10,512   Kbdcan.dll  i386
   03/31/99  12:32p   15,120   Kbdcan.dll  Alpha



STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.

Additional query words:

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Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTW400sp4 kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400sp4 kbWinNTS400sp4 kbWinNTS400search
Version           : winnt:4.0 SP4
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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