DOCUMENT:Q224348 10-AUG-2001 [winnt] TITLE :Wacom PenPartner Tablet Does Not Work Correctly PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4 OPER/SYS: KEYWORDS:kb3rdparty kbhw kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4 - Microsoft Windows NT Server versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4 - Microsoft Windows NT Server, Enterprise Edition versions 4.0, 4.0 SP4 ------------------------------------------------------------------------------- SYMPTOMS ======== After you install the driver for your Wacom PenPartner tablet (WTEST), your PenPartner tablet may not work correctly, or at all. CAUSE ===== This issue can occur for either of the following reasons: - The communications settings for your COMM port may be incorrect. - The legacy Wacom keys in the registry may contain damaged data. RESOLUTION ========== To resolve this issue, verify that the communications settings for your COMM port are correct, and if they are, contact Wacom to inquire about the avilability of a fix for this issue: 1. For information about how to verify that the communications settings for your COMM port are correct, view the "VERIFY YOUR COM PORT(S)" section of the following article in the Microsoft Knowledge Base: Q161516 Troubleshooting Modem Problems Under Windows NT 4.0 2. Test to determine if the issue is resolved, and if it is not, contact Wacom to inquire about the avilability of a fix for this issue. MORE INFORMATION ================ The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: 4.00 ====================================================================== Keywords : kb3rdparty kbhw kbHardware Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTW400sp4 kbWinNTW400sp3 kbWinNTW400sp2 kbWinNTW400sp1 kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400sp4 kbWinNTSEnt400 kbWinNTS400sp4 kbWinNTS400sp3 kbWinNTS400sp2 kbWinNTS400sp1 kbWinNTS400search kbWinNTS400 Version : winnt:4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.