DOCUMENT:Q224083 10-AUG-2001 [winnt] TITLE :Err Msg: Event ID 7022: The Messenger Service Hung on Starting PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS:kbenv kberrmsg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Workstation version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you start your computer, you may receive the following error message: Service Control Manager indicates that at least one service or driver failed to start - check the Event Viewer for details. When this occurs, the following entry may be logged in the System log in Event Viewer: Event ID 7022 The Messenger service hung on starting. CAUSE ===== This behavior can occur if a file that is associated with the NetBIOS interface is missing or has become corrupted. RESOLUTION ========== To resolve this issue: 1. Click Start, point to Settings, click Control Panel, and then double-click Networking. 2. Click the Services tab. 3. Uninstall the NetBIOS interface. 4. Reboot your computer. 5. Click Start, point to Settings, click Control Panel, and then double-click Networking. 6. Install the NetBIOS interface. 7. Restart your computer. 8. Reapply your current service pack (if any). Additional query words: ====================================================================== Keywords : kbenv kberrmsg Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : winnt:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.