DOCUMENT:Q219428 04-DEC-1999 [winnt] TITLE :Cluster Server Returns SCSI Port Errors After Installing SP3 PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0,4.0 SP3 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 4.0, 4.0 SP3 - Microsoft Windows NT Server, Enterprise Edition version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you install Windows NT 4.0 Service Pack 3 (SP3) on a computer with an Adaptec 78xx SCSI controller installed, one or more of the following Event IDs may be displayed in your System Event log. - Event ID 9 - "Device\SCSIportX did not respond within the timeout period." - Event ID 11 - "The driver detected a controller error on \Device\SCSIPortX." - Event ID 15 - "Device\SCSIportX not ready for access." You may also experience a noticeable performance loss in read/write operations to the devices on the SCSI controller. CAUSE ===== This behavior occurs because the Adaptec 78xx SCSI driver version 4.0.1433.1 may have been overwritten by version 2 drivers from Service Pack 3 for the follwing SCSI cards: - 290x - 291X - 294x - 394x - 4944 In addition, termination of the SCSI devices may not be configured properly. RESOLUTION ========== To resolve this problem, reapply the latest driver for your Adaptec 290x, 291X, 294x, 394x, or 4944 SCSI card after you apply SP3. If you are just adding a new controller, verify proper termination per manufacturer specifications. MORE INFORMATION ================ For additional information, please see the following article in the Microsoft Knowledge Base: Q154690 How to Troubleshoot Event 9 and 11 Error Messages You can also visit Adaptec's Web site at: http://www.adaptec.com/ (http://www.adaptec.com/) The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. Additional query words: ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT400xsearch kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400sp3 kbWinNTS400xsearch kbWinNTS400 Version : winnt:4.0,4.0 SP3 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.