DOCUMENT:Q219340 16-MAY-2002 [winnt] TITLE :Unable to Read Files from a Remote LANMAN 2.1 Compatible Server PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0,4.0a OPER/SYS: KEYWORDS:kbWinNT400sp5fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Workstation version 4.0 - Microsoft BackOffice Small Business Server versions 4.0, 4.0a - Microsoft Windows NT Server, Enterprise Edition version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you read a file list from a remote LAN Manager 2.1-compatible server (for example, an OS/2 server) where the folder you are reading contains multiple files with names longer than 128 characters, the list of files displayed may not contain all files in the remote shared folder. This does not affect folders shared on computers running Windows NT. CAUSE ===== This problem occurs when there are multiple files on the shared folder with names longer than 128 characters. The internal buffers in the Windows NT redirector code does not account for the possiblity of these large names. The buffers have been expanded in Windows NT 4.0 Service Pack 5 to account for the largest possible names on these systems. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to: - http://www.microsoft.com/windows/servicepacks/ -or- - Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS STATUS ====== Microsoft has confirmed this to be a problem in Windows NT 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 5. Additional query words: ====================================================================== Keywords : kbWinNT400sp5fix Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400 kbAudDeveloper kbSBServSearch kbSBServ400 kbSBServ400a Version : winnt:4.0,4.0a Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.