DOCUMENT:Q218441 07-DEC-2000 [iis] TITLE :Err Msg: Server Encountered Bad Data from the Client PRODUCT :Internet Information Server PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Server 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you browse a Web site that uses SSL (Secure Sockets Layer), the browser loses its connection, and the following error message is displayed: Server encountered bad data from the client On the server, the following error is recorded in the event log: Event ID: 115 Description: Service could not bind instance 5. The data is the error code. NOTE: This error also occurs for instances 3 and 10. CAUSE ===== If the server has more than one certificate, in certain situations Schannel.dll may send the wrong certificate to the client. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Windows NT 4.0. For additional information, please see the following article(s) in the Microsoft Knowledge Base: Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Internet Information Server version 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 Service Pack 4. Additional query words: secure sockets layer netscape internet explorer ie errmsg kberrmsg certificate server akz ====================================================================== Keywords : Technology : kbiisSearch kbiis400 Version : winnt:4.0 Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.