DOCUMENT:Q218183 27-JAN-2002 [iis] TITLE :ServletExec Shuts Down the W3SVC Service PRODUCT :Internet Information Server PROD/VER::4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== ServletExec 2.0 is a Java-based Web application server. Implementation of this application may cause the W3SVC service to shut down if no user is logged on to the server. CAUSE ===== New Atlanta, the company that released this application, has not provided a reason for this behavior. RESOLUTION ========== If you implement ServletExec 2.0 on a computer running Microsoft Internet Information Server (IIS), do not log off of the server. If security is a concern, lock the server with an administrator account. STATUS ====== This problem has been confirmed with IIS 4.0; however, ServletExec 2.0 is supported on all versions of IIS. This same behavior may occur with all versions of IIS. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. MORE INFORMATION ================ Information on ServletExec 3.0E is available at: http://www.newatlanta.com/downloads/index.jsp The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. Additional query words: ====================================================================== Keywords : Technology : kbiisSearch kbiis400 Version : :4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.