DOCUMENT:Q218066 19-JUN-2001 [winnt] TITLE :The Server Status Tool Does Not Work Without an E-mail Client PRODUCT :Microsoft Windows NT PROD/VER::4.5 OPER/SYS: KEYWORDS:kberrmsg kbtool ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft BackOffice Small Business Server version 4.5 ------------------------------------------------------------------------------- SYMPTOMS ======== When the Server Status tool (also called the Value-Added Provider Reporting tool, or Vaprpt.exe), tries to send e-mail notification, it may generate the following error message: Small Business Server delivers status reports using e-mail. Please configure Outlook or Outlook express to deliver mail. CAUSE ===== This issue can occur if you do not have an e-mail client installed on your computer, but you have configured the Server Status tool to send reports by using e-mail. RESOLUTION ========== To resolve this issue, install an e-mail client on the Small Business Server-based computer. Note that Microsoft recommends you install Microsoft Exchange Server on the Small Business Server-based computer, but you can use other e-mail clients such as Microsoft Outlook 2000 or Microsoft Outlook Express. Also, if you want to use fax-based notification, Outlook should be installed with the Fax Mail Transport service in the Outlook Profile. For additional information about the recommended method for installing Outlook 2000 on Small Business Server, click the article number below to view the article in the Microsoft Knowledge Base: Q236421 How to Install Microsoft Outlook 2000 on an SBS 4.5 Computer STATUS ====== This behavior is by design. MORE INFORMATION ================ Microsoft BackOffice Small Business Server (SBS) version 4.5 includes a reporting mechanism called the Server Status tool. The Server Status tool can be configured to send a report, indicating the health of the server, to a technology provider. The technology provider is then able to use this data to assist in proactively diagnosing whether an SBS customer may encounter any future issues or symptoms. This tool sends the information at intervals you specify in Task Scheduler. The report consists of a set of logs that are sent to the technology provider in a raw format for interpretation, and this information can be sent through e-mail or by fax. At scheduled intervals Task Scheduler starts Vaprt.exe, which sends e-mail, sends a fax, or executes a command. Note that any new logs created since the report was last sent are included. For example, if Microsoft Internet Information Server logging is set to log once a week and the Server Status tool is configured to send once a day, the IIS log is only sent once a week. If the administrator enters a phone number in the Send To box, the e-mail message is sent by fax. For the Server Status tool to be able to send by fax, Outlook must have the Fax Mail Transport service in the Outlook profile. Additional query words: smallbiz ====================================================================== Keywords : kberrmsg kbtool Technology : kbAudDeveloper kbSBServSearch kbSBServ450 Version : :4.5 Issue type : kbprb Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.