DOCUMENT:Q217921 01-MAY-1999 [winnt] TITLE :SBS FAX: Unsent Fax Does Not Stay in Queue for Days Specified PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.5 OPER/SYS: KEYWORDS:kbenv kbtool ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft BackOffice Small Business Server version 4.5 ------------------------------------------------------------------------------- SYMPTOMS ======== If you send a fax job using the Small Business Server (SBS) Fax service and the fax job is not sent successfully, the job remains in the fax queue indefinitely or until you manually remove the fax job. CAUSE ===== This behavior is caused by the Windows NT 4.0 print spooler code, which specifies that print jobs be deleted only after they finish successfully or when a user with sufficient permission manually deletes them. Because of this design, the spooler does not recognize delete commands from the SBS Fax service. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION ================ To reproduce this problem: 1. Click Start, point to Settings, and then click Control Panel. 2. Double-click Fax Server. 3. Type "1" (without the quotation marks) in the "Days to Keep Unsent Faxes" box. 4. Restart the Fax service. 5. Send a fax to an invalid number. 6. Allow the fax job to remain in the queue for at least one full day. Additional query words: smallbiz ====================================================================== Keywords : kbenv kbtool Technology : kbAudDeveloper kbSBServSearch kbSBServ450 Version : winnt:4.5 Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.