DOCUMENT:Q217134  10-AUG-2001  [winnt]
TITLE   :Err Msg: The Application Failed to Initialize Properly
PRODUCT :Microsoft Windows NT
PROD/VER:winnt:4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4
OPER/SYS:
KEYWORDS:kbenv kberrmsg kbsound

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The information in this article applies to:

 - Microsoft Windows NT Server versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4 
 - Microsoft Windows NT Workstation versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4 
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SYMPTOMS
========

Symptom 1:

When you start Windows NT 4.0, you may receive the following error message:

   Systray.exe - Application Error

   The application failed to initialize properly (0xc0000005)
   Click on OK to terminate the application.

You may receive this error message multiple times during the startup process;
once for each program you have in the Startup folder.

If you try to start other programs, you may receive the following error message:

   Application error: application failed to initialize properly 0xc000005.

- or - When you try to open the Sounds or Multimedia tools in Control Panel, you
may receive the following error message:

   Error loading mmsys.cpl, invalid access to memory.

- or - When you open Event Viewer, you may receive the following error message:

   Event Viewer
   The Event Log Service on the local machine is not started.

CAUSE
=====

These error messages can occur if you install the Creative Labs Sound Blaster
drivers incorrectly.

RESOLUTION
==========

To resolve this issue, install the Sound Blaster drivers correctly. To do this,
follow these steps:

1. Close all the programs running on your computer.

2. Click Start, point to Find, and then click Files Or Folders.

3. In the Named box, type "sb16snd.sys sp16snd.dll" (without the quotation
   marks), and then click Find Now.

4. Rename the Sb16snd.sys and Sb16snd.dll files to Sb16snd.old and Sb16snd.dl0.

For information about how to rename a file in Windows, click Start, click Help,
click the Index tab, type "renaming: files" (without the quotation marks), and
then click Display.

If you cannot rename the files because they are in use, note the location of the
Sb16snd.sys and Sb16snd.dll files, and then follow these steps:
   a. Press CTRL+ALT+Delete, and then click Task Manager.

   b. On the Processes tab, click Explorer.exe, and then click End Process.

   c. On the File menu, click New Task.

   d. In the Open box, type "cmd" (without the quotation marks)

   e. At the MS-DOS prompt, type "cd\<folder>" (without the quotation
      marks), where <folder> is the location of the Sb16snd.sys and
      Sb16snd.dll files.

   f. Typ the following lines, pressing ENTER after you type each line:

   ren sb16snd.sys sb16snd.old
   ren sb16snd.dll sb16snd.dl0
   exit

5. In Task Manager, click New Task on the File menu, type "explorer.exe"
   (without the quotation marks) in the Open box, and then click OK.

6. Remove and reinstall the Sound Blaster drivers. For information about how to
   do this, please see the following article in the Microsoft Knowledge Base or
   contact Creative Labs:

   Q184327 How to Install Sound Blaster Drivers in Windows NT 4.0

Additional query words: sound blaster, sb16snd.sys, sb16snd.dll, systray.exe, application error, mmsys.cpl,

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Keywords          : kbenv kberrmsg kbsound 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTW400sp4 kbWinNTW400sp3 kbWinNTW400sp2 kbWinNTW400sp1 kbWinNTSsearch kbWinNTS400sp4 kbWinNTS400sp3 kbWinNTS400sp2 kbWinNTS400sp1 kbWinNTS400search kbWinNTS400
Version           : winnt:4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4
Issue type        : kbprb

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