DOCUMENT:Q206134 10-AUG-2001 [winnt] TITLE :Windows NT 4.0 Does Not Recognize Jaz Drive During Setup PRODUCT :Microsoft Windows NT PROD/VER::4.0 OPER/SYS: KEYWORDS:kbhw kbsetup kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0, on platform(s): - the hardware: Intel x86 ------------------------------------------------------------------------------- SYMPTOMS ======== When you install Microsoft Windows NT Workstation 4.0 on a small computer system interface (SCSI) system with an Iomega Jaz drive that can be used as a bootable device, Windows NT Setup does not recognize the drive as a fixed disk. Installation to the Jaz drive will not succeed. RESOLUTION ========== To resolve this behavior, set the computer's BIOS boot sequence so that SCSI is recognized first. MORE INFORMATION ================ 1. In the regular CMOS, set the boot sequence to be as follows: SCSI,A:,C: NOTE: The Jaz-Jet SCSI has a basic input/output system (BIOS) also, and you can press CTRL+A to get to it upon startup. You must enable support for the removable media under this BIOS. 2. Boot from one of the three Windows NT Setup disks. NOTE: If you attempt to install from the CD-ROM first, Setup does not recognize the Jaz drive as an installable drive. Also, disable the integrated device electronics (IDE) hard drive in CMOS. After Setup is complete, you are still able to see the IDE drive from Windows NT. 3. In Windows NT Setup, select the option for the Jaz drive to recognize mass storage (IDE) in order to see the CD-ROM so you can run the rest of Setup. 4. In the same folder as Setup, press S to recognize SCSI devices. 5. Insert the Windows NT disk that comes with the Jaz drive. 6. Proceed with the rest of the installation. You should be able to boot from the Jaz drive and also see your IDE hard drive when the computer restarts. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: ====================================================================== Keywords : kbhw kbsetup kbHardware Technology : kbWinNTsearch kbWinNTWsearch Version : :4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.