DOCUMENT:Q201865 11-DEC-2001 [winnt] TITLE :CPU Usage at 100% After Installing MetaFrame 1.0 PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== When Internet Explorer 4.0x is installed during a Windows NT Terminal Server 4.0 installation that includes Citrix's MetaFrame 1.0 with remapped drives, you may experience high CPU usage at or near 100 percent. The affected processes will be Services.exe and/or Lserver.exe. Lserver.exe is responsible for running Licensing and is managed by Services.exe. You may also discover the following event ID in your system event log: Event ID 7024 Source: Service Control Manager Type: Error Catagory: None Description: The Protected Storage Service Terminated with Service-Specific Error 2148270091. CAUSE ===== This issue is caused by an executable file provided by Citrix. RESOLUTION ========== To alleviate the high CPU usage, you should install ME100007.EXE, which is provided by Citrix. It can be found at: ftp://ftp.citrix.com/meta10/me100007.exe Please see the Web site listed in the References section for installation procedures. STATUS ====== Microsoft has confirmed this to be a problem in Windows NT Server version 4.0, Terminal Server Edition. This problem has been corrected by the third party vendor. MORE INFORMATION ================ The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. REFERENCES ========== Please see the following article published on the Citrix Web site. It can be found at: http://support.citrix.com Title: Hotfix ME100007.EXE - CPU Usage Increased for Services.exe & Lserver.exe. The hotfix is only applicable to MetaFrame Version 1.0. Additional query words: ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServSearch Version : winnt:4.0 Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.