DOCUMENT:Q199974 06-AUG-2002 [sms] TITLE :SMS: Event to Trap Translator Error-Can't Load Message File PRODUCT :Microsoft Systems Management Server PROD/VER::1.2 OPER/SYS: KEYWORDS:kbSNMP kbsms100 smssnmp ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== In Systems Management Server 1.2, administrators have the ability to configure Windows NT events to be redirected as SNMP traps to SNMP-aware management consoles such as with Systems Management Server. When launching Event to Trap Translator under Personal Computer Properties, you may receive the following error message: Can't load message file: \\SERVER\C$\%path% Followed by: The current trap configuration contains at least one event description that is not valid. The corresponding event(s) will not be loaded. CAUSE ===== The event identifier message file contains spaces in its path. RESOLUTION ========== A supported fix that corrects this problem is now available from Microsoft but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS The English version of this fix should have the following file attributes or later: Size File name Platform ----------------------------------------------------------- 260,080 Eventrap.exe (x86) 622,352 Eventrap.exe (Alpha) WORKAROUND ========== To work around this issue, replace the Long File Name in the registry with the short file name. For example put c:\progra~1\phoneb~1\bin\pbsvrmsg.dll in the registry key: HKEY_LOCAL_MACHINE\System\CCS\Services\Eventlog\\\CategoryMessageFile STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. MORE INFORMATION ================ The EventMessageFile value(REG_EXPAND_SZ) is located under \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\%LOG%\%SERVICE%\ and used as a placeholder for Event Identifier message files to provide descriptions to Event Viewer. Additional query words: prodsms ====================================================================== Keywords : kbSNMP kbsms100 smssnmp Technology : kbSMSSearch kbSMS120 Version : :1.2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.