DOCUMENT:Q198837 18-DEC-2000 [iis] TITLE :Connection Manager No Longer Works after Upgrade to Windows 98 PRODUCT :Internet Information Server PROD/VER:WINDOWS:95; winnt:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Server 4.0 - Microsoft Windows 98 - Microsoft Windows 95 ------------------------------------------------------------------------------- SYMPTOMS ======== Connection Manager profiles no longer work properly after you upgrade from Windows 95 to Windows 98 in DOS mode or from a previous version of DOS. CAUSE ===== DOS does not understand long file names. The Windows 98 upgrade determines that the c:\progra~1\connec~1 directory where Connection Manager is located is actually the Internet Connection Wizard included with Windows 98. The upgrade process incorrectly modifies several files and directory locations in the registry. The previously configured connectoid will no longer work and may be removed from the Desktop. WORKAROUND ========== To work around this problem, do one of the following: - When you upgrade from Windows 95 to Windows 98, upgrade from Windows instead of a DOS prompt or previous version of DOS. -OR- - If you must upgrade from DOS, you will need to reinstall the Connection Manager connectiod that you created in Connection Manager Administration Kit (CMAK). In most cases you can simply re-run the *.exe file you created. If you no longer have the executable file, you may need to contact your Corporate IT department or ISP who created the file. If you created the profile from the IIS 4.0 CMAK, you will need to rebuild the profile by running the CMAK Wizard. STATUS ====== Microsoft has confirmed this to be a problem in Windows 98. Additional query words: ====================================================================== Keywords : Technology : kbiisSearch kbWin95search kbWin98search kbiis400 kbZNotKeyword3 kbWin98 Version : WINDOWS:95; winnt:4.0 Issue type : kbbug Solution Type : kbpending ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.