DOCUMENT:Q197817 20-MAY-2002 [iis] TITLE :IIS4.0 Logs Incorrect Value for Time Taken in W3C Extended Log PRODUCT :Internet Information Server PROD/VER:WINNT:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When IIS logging format is set to W3C Extended Log File Format, you can customize the format using the Extended Property page in the Extended Log Property sheet. If you select the Time Taken option, IIS will log the time to perform the action for every log entry in the time-taken column in the log file. The time logged by IIS for the Time Taken option is not accurate. The time reported for the same file and from the same browser is inconsistent. CAUSE ===== IIS depends on the next request to come in for logging the results of the current request. If you do not have any activity between IIS and the client browser for a while, IIS will wait until a "connection time out" and then log the results. NOTE: IIS calculates the time-taken based on the staring time of the request and the time when the logging is performed. RESOLUTION ========== A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT service pack. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS The English version of this fix should have the following file attributes or later: Date Time Size File Name Platform ------------------------------------------------------------- 12/18/98 02:46p 27,696 Admwprox.dll (x86) 12/18/98 02:48p 327,472 Asp.dll (x86) 12/18/98 02:46p 43,456 Coadmin.dll (x86) 12/18/98 02:47p 11,168 Ftpctrs2.dll (x86) 12/18/98 02:47p 81,376 Ftpsvc2.dll (x86) 12/18/98 02:47p 55,392 Httpodbc.dll (x86) 12/18/98 02:46p 10,224 Iisfecnv.dll (x86) 12/18/98 02:46p 61,920 Iislog.dll (x86) 12/18/98 02:46p 16,848 Infoadmn.dll (x86) 12/18/98 02:46p 184,208 Infocomm.dll (x86) 12/18/98 02:46p 9,584 Infoctrs.dll (x86) 12/18/98 02:46p 47,936 Isatq.dll (x86) 12/18/98 02:46p 29,520 Iscomlog.dll (x86) 12/18/98 02:47p 11,248 Iwrps.dll (x86) 12/18/98 02:46p 13,856 Lonsint.dll (x86) 12/18/98 02:46p 8,336 Lonsiw95.dll (x86) 12/18/98 02:46p 71,232 Metadata.dll (x86) 12/18/98 02:46p 7,488 Rpcref.dll (x86) 12/18/98 02:46p 12,592 Spud.sys (x86) 12/18/98 02:46p 18,032 Svcext.dll (x86) 12/18/98 02:47p 14,752 W3ctrs.dll (x86) 12/18/98 02:47p 227,424 W3svc.dll (x86) 12/18/98 02:47p 87,504 Wam.dll (x86) 12/18/98 02:48p 49,424 Admwprox.dll (Alpha) 12/18/98 02:50p 548,112 Asp.dll (Alpha) 12/18/98 02:48p 77,072 Coadmin.dll (Alpha) 12/18/98 02:50p 17,168 Ftpctrs2.dll (Alpha) 12/18/98 02:50p 126,224 Ftpsvc2.dll (Alpha) 12/18/98 02:49p 89,360 Httpodbc.dll (Alpha) 12/18/98 02:49p 17,680 Iisfecnv.dll (Alpha) 12/18/98 02:49p 110,864 Iislog.dll (Alpha) 12/18/98 02:49p 25,872 Infoadmn.dll (Alpha) 12/18/98 02:49p 302,864 Infocomm.dll (Alpha) 12/18/98 02:49p 15,120 Infoctrs.dll (Alpha) 12/18/98 02:48p 82,704 Isatq.dll (Alpha) 12/18/98 02:49p 45,840 Iscomlog.dll (Alpha) 12/18/98 02:49p 16,656 Iwrps.dll (Alpha) 12/18/98 02:48p 23,312 Lonsint.dll (Alpha) 12/18/98 02:48p 13,584 Lonsiw95.dll (Alpha) 12/18/98 02:48p 131,856 Metadata.dll (Alpha) 12/18/98 02:48p 12,048 Rpcref.dll (Alpha) 12/18/98 02:49p 20,912 Spud.sys (Alpha) 12/18/98 02:49p 29,456 Svcext.dll (Alpha) 12/18/98 02:49p 21,264 W3ctrs.dll (Alpha) 12/18/98 02:49p 381,712 W3svc.dll (Alpha) 12/18/98 02:49p 149,264 Wam.dll (Alpha) STATUS ====== Microsoft has confirmed this to be a problem in Internet Information Server version 4.0. Additional query words: IIS hotfix hot fix qfe quick fix engineering patch ====================================================================== Keywords : Technology : kbiisSearch kbiis400 Version : WINNT:4.0 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.