DOCUMENT:Q197279 27-FEB-1999 [winnt] TITLE :SP4 Blue Screen Occurs on Reboot If Hardware Key Used PRODUCT :Microsoft Windows NT PROD/VER:WinNT:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Workstation version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you install Windows NT 4.0 Service Pack 4 and restarting a computer that uses a HASP hardware key (dongle) on the parallel port for QuarkXPress or other proprietary software products protected by the key, a kernel mode exception occurs during the restart process, and a Stop 0x0000001E blue screen results. CAUSE ===== Some drivers for the HASP hardware key (dongle) required by QuarkXPress and other key-protected products are incompatible with SP4. RESOLUTION ========== Install the latest HASP drivers before installing SP4. Any driver version later than 3.7 will work. If the problem is encountered after installing SP4 and rebooting, you must remove the existing driver. If you have a multiple boot system and one of the other operating systems can access the system directory for the affected boot, you can boot on that other operating system and remove the Haspnt.sys file from the System32\Drivers folder in the Windows NT system directory. If you do not have multiple boots that permit this, you must install Windows NT temporarily in another folder, log on to the temporary installation, and delete the file. Full details on this problem can be found on the HASP site, at the following URLs: http://www.hasp.com/press_forum/hasp98/technotent4.html (Aladdin) http://www.quark.com/tech/NT4issue.html (Quark) The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. MORE INFORMATION ================ HASP drivers 3.1 through 3.64 inclusive are affected by this error. HASP drivers after version 3.7 will work correctly. The blue screen does not occur in all configurations, but it does in most. The QuarkXPress and HASP products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. For complete information, consult Quark's Web site at http://www.quark.com/ and Aladdin's HASP Web site at http://www.hasp.com/ Additional query words: dongle SP4 hardware key Quark QuarkXPress XPress HASP Aladdin ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400xsearch kbWinNTSsearch kbWinNTS400xsearch kbWinNTS400 Version : WinNT:4.0 Hardware : ALPHA x86 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.