DOCUMENT:Q196389 08-MAY-2002 [winnt] TITLE :STOP 0x0000000A or STOP 0x00000050 in NTOSKRNL.EXE PRODUCT :Microsoft Windows NT PROD/VER::4.0 SP3 OPER/SYS: KEYWORDS:kbnetwork ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 SP3 - Microsoft Windows NT Server version 4.0 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== During the execution of a program, a "STOP 0x0000000A" or "STOP 0x00000050" error message may appear. The parameters of the stop code may vary. The problem only occurs with Windows NT 4.0 with Service Pack 3 installed. The issue was first noticed during the second portion of Exceed 6.1 Setup if the workstation files are stored on a NetWare 4.11 server. Various other scenarios can reproduce the same issue. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.00 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English-language version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ------------------------------------------------------------- 6/3/1998 3:28pm 4.0.1381.43 932KB NTKRNLMP.EXE x86 6/3/1998 3:27pm 4.0.1381.43 903KB NTOSKRNL.EXE x86 6/3/1998 3:28pm 4.0.1381.43 1376KB NTKRNLMP.EXE Alpha 6/3/1998 3:27pm 4.0.1381.43 1349KB NTOSKRNL.EXE Alpha STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows NT version 4.0 Service Pack 5. The fix is actually a post-Service Pack 3 Hotfix for customers running Windows NT 4.0 Service Pack 3. MORE INFORMATION ================ If you are running Windows NT Terminal Server and are experiencing the same issue, please see the following article in the Microsoft Knowledge Base: Q216538 STOP 0x0000000A in NTOSKRNL at 801453ea Additional query words: ====================================================================== Keywords : kbnetwork Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTW400sp3 kbWinNTSsearch kbWinNTS400sp3 kbWinNTS400search Version : :4.0 SP3 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.