DOCUMENT:Q193843 09-AUG-2001 [winnt] TITLE :Demand Dial Fails to Connect When Using Two-Way Authentication PRODUCT :Microsoft Windows NT PROD/VER:WinNT:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Routing and Remote Access Service Update for Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When a Demand Dial Interface with "Use two-way authentication" enabled is initiated, you fail to connect and receive the following: Event ID : 20111 Source : Router Type : Error Description: A Demand Dial connection to the remote interface %Name% on port %Name% was successfully initiated but failed to complete successfully because of the following error: The remote computer refused to be authenticated using the configured authentication protocol. The line has been disconnected. Routing and RAS Administrator displays the following error message: An error occurred while connecting the interface... The remote computer refused to be authenticated using the configured authentication protocol. The line has been disconnected. STATUS ====== Microsoft has confirmed this to be a problem in the Routing and Remote Access Service for Windows NT Server version 4.0. This problem has been corrected in the RRAS Upgrade for Windows NT Server 4.0 Hotfix Pack 3.0 or later. You can obtain this update from Microsoft's FTP site on the Internet at the following location: ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/nt40/hotfixes-postSP3/rras30-fix/ MORE INFORMATION ================ For additional information, please see the following article in the Microsoft Knowledge Base: Q189594 RRAS Upgrade for WinNT Server 4.0 Hotfix Pack 3.0 Release Notes Additional query words: ntrouter steel head steelhead rras ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbAudDeveloper kbRRASNTSearch kbRRASNT400 Version : WinNT:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.