DOCUMENT:Q192821 01-MAR-2002 [winnt] TITLE :STOP 0x0000009A During Restore of Registry PRODUCT :Microsoft Windows NT PROD/VER::4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Workstation version 4.0 - Microsoft BackOffice Server 4.0 - Microsoft Windows NT Server, Enterprise Edition version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to restore the registry from a backup device (such as a tape drive), the restore operation fails and the system displays the following STOP error message: STOP 0x0000009A SYSTEM_LICENSE_VIOLATION This error appears even though Windows NT has been configured the same as the previous installation that you are trying to restore (domain controller type, same directory, and so on). CAUSE ===== The error message is not typical of those normally associated with this STOP code. Verify whether the original registry (which is being restored) has been modified by the installation of McAfee Netshield virus protection software. Netshield places an extra value named ProductSuite in the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\ProductOptions\ProductType\ If this value exists in the registry, the computer will generate a STOP error when you attempt to overwrite the registry key. RESOLUTION ========== If the registry has been modified as noted above, there are two options to work around this problem: - Restore the registry to another installation of Windows NT in a different directory. - Install McAfee Netshield so that the new registry key matches the previous registry on the backup. This prevents the computer from detecting a difference between the two when a full restore is attempted. NOTE: The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400 kbAudDeveloper kbBackOfficeSearch kbBackOfficeServ400 Version : :4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.