DOCUMENT:Q192678 11-DEC-2001 [winnt] TITLE :Add/Remove TS Client Requires Original Installation Point PRODUCT :Microsoft Windows NT PROD/VER:WinNT:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== When you go to Add/Remove Programs and try the Reinstall or Remove All options, Terminal Server Client Setup requires the original installation point. It will not let you choose an alternative installation point. If the server where the client was originally installed is not available, Setup will fail. RESOLUTION ========== To work around this problem, click the INSTALL button in Add/Remove Programs. This allows you to choose the place from where to install the client. If you want to remove the client, go to the original location and Remove All, or install from a different location. Then you will be able to remove all from the new installation point. STATUS ====== MORE INFORMATION ================ Steps to Reproduce ------------------ 1. Install a client from a share point on a Terminal Server. 2. After the terminal client is installed, shut off the Terminal Server where the client was installed. 3. On the workstation where the Terminal Server client is installed, click Start, Setting, Control Panel. 4. Double-click Add/Remove Programs. 5. Select Terminal Server Client. 6. Click Add/Remove Programs. 7. Select Reinstall or Remove All. 8. The MSTSC Setup Disk Box will appear. 9. A Setup message will appear: Setup could not open the file: \\TerminalServer\TSclients\win32\Disks\Disk1\MSTSC1.id 10. You will have the choice to Abort, Retry, or Ignore. Additional query words: terminalsrv ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServSearch Version : WinNT:4.0 Issue type : kbbug Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.